Frequently Asked Questions

You can find the answer to the most commonly asked questions here: 

Q. What extras will I receive if I purchase the Ultra Edition instead of the standard version?

A.  All versions of Outsmarted are identical in terms of gameplay. The difference between the two versions is that the Ultra Edition includes full colour, hand painted genius miniatures (as opposed to solid grey) and also includes a table-top mobile / tablet stand.

Q. How exactly does Remote Play work?
A. Remote Play enables players / teams in other locations to join your game. click here for a more detailed guide to remote play functionality.

Q. When will my delivery arrive?

A. Usually, orders will be delivered next-day if placed before 1pm on weekdays. Orders made after 1pm on weekdays or at weekends typically arrive within 48 hours.  

Q. How do you send me my delivery?

A. Deliveries are sent via a tracked service with a reputable national courier or tracked via Royal Mail. You will receive an email at the time of despatch with your order tracking information.    

Q. Do I need an internet connection to play?

A. Yes, you will need an internet connection to download the Outsmarted app and then to remain connected during each game. Outsmarted connects to our online game-server during play and your game is streamed to the app from our game servers.

Q. What shall I do if Outsmarted doesn't work on my device?

A. It's very rare to experience technical issues, but they're almost always easily resolved. Please visit our support page and send us a support ticket for a fast response from a member of our support team.

If you have a question that is not covered by the Frequently Asked Questions or would like to make a suggestion about Outsmarted, please get in touch